Emergency and After Hours
For medical problems after regular office hours, please call the physician answering service at 219-326-2498.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR NEED URGENT MEDICAL ADVICE, DIAL 911 OR GO TO THE NEAREST EMERGENCY ROOM.
What to Bring to Your First Appointment
· Your insurance card and driver’s license
· Prescriptions or over-the-counter medications you currently take
· Pertinent information about your medical and surgical history
· Any recent X-rays or relevant medical records you may have
What is HIPAA?
HIPAA (Health Information Privacy and Accountability Act) is a federally mandated patient privacy law that states we are not allowed to discuss any of your medical care with anyone but you. If you would like us to be able to speak to friends or family members about your health care, you will need to fill out a special form — which will be included in your patient packet at your initial appointment and is available upon request — indicating your permission to do so. You may indicate on the form that you want us to discuss only certain parts of your care with your friends or family members. By law, this form must be filled out each year.
We try our best to stay on schedule; however, emergencies sometimes arise. If we are seriously delayed, we will try to notify you prior to your appointment. Please help us stay on schedule by arriving on time for your appointment.
If you are unable to keep your appointment or are going to be late, please call the office as soon as possible. This courtesy allows us to better serve our other patients.
We feel it is important for patients and their families to understand as much as possible about their treatment. We have a variety of health-related pamphlets for you to take home.
Fees are determined by the time spent and vary with the severity and complexity of your medical problem. Please feel free to ask any questions you might have concerning fees.
Payment/co-payments are due at the time of your office visit. You may pay by cash, check or credit card and, if necessary, we can arrange a payment plan. For questions regarding your bill, please call our office at 219-325-0155.
If you have insurance we will file your claim for you. Please be sure to have your current insurance card available. If we are a participating provider for your insurance, you will be responsible for your co-pay, deductible or percentage, at the time of your office visit. If we are not a participating provider, or you do not have insurance, payment is expected in full at the time of service.
To help us respond to prescription requests in a timely manner we ask that you only call our office once per request. Your pharmacy can also submit the refill request to us on your behalf. All refill requests must be made 48 hours in advance. If you have not heard back from us check with the pharmacy. Most prescriptions are sent to your pharmacy electronically. We also ask that all written requests be made 3 days in advance. All written prescriptions must be picked up during office hours.